Terms & Conditions | Chimney Clean Company

Terms & Conditions

Effective Date: September 24, 2026
Last Updated: September 24, 2026

Welcome to the website of Chimney Clean Company (“Chimney Clean Co.,” “we,” “us,” or “our”).

These Terms & Conditions govern your use of the Chimney Clean Co. website and describe the general terms applicable to your use of our website, online forms, appointment requests, and related online services.

By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.

These website Terms & Conditions do not replace or modify a written service agreement, estimate, home improvement contract, service and repair contract, or other agreement separately provided to and signed by a customer.

1. About Chimney Clean Company

Chimney Clean Company is a family-owned and operated home-service company serving San Jose and surrounding Bay Area communities.

Our services may include:

  • Chimney Cleaning
  • Chimney Inspection
  • Chimney Repair
  • Chimney Cap Installation
  • Chimney Waterproofing
  • Chimney Leak Repair
  • Masonry Repair
  • Fireplace-related services
  • Residential Air Duct Cleaning
  • Dryer Duct Cleaning
  • Other related chimney, fireplace, and home air-quality services

Chimney Clean Company
1538 San Joaquin Ave
San Jose, CA 95118

Phone: 408-265-1010
Email: chimneycleanco@gmail.com

Website: https://chimneycleanco.com/

2. Use of Our Website

You may use this website for lawful purposes and in accordance with these Terms & Conditions.

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to gain unauthorized access to the website or its systems
  • Interfere with the operation or security of the website
  • Introduce malicious code, viruses, or harmful software
  • Copy, reproduce, modify, or distribute website content without permission
  • Use automated systems to improperly access or collect information from the website
  • Submit false, misleading, fraudulent, or unauthorized information
  • Use the website in a manner that could damage, disable, overburden, or impair the website

We reserve the right to restrict or terminate access to the website if we reasonably believe that these Terms & Conditions have been violated.

3. Website Information

We make reasonable efforts to keep the information on our website accurate and current.

However, website content is provided for general informational purposes and may occasionally contain errors, omissions, outdated information, or typographical errors.

Information about services, availability, pricing, service areas, promotions, and other business information may change without notice.

Information displayed on the website does not constitute a binding offer or guarantee that a particular service is available at a particular time or location.

A service request or online booking request does not create a binding service contract unless and until Chimney Clean Co. confirms the appointment or enters into an applicable agreement with the customer.

4. Service Requests and Online Booking

Our website may allow you to submit service requests, request estimates, or request an appointment through online forms.

Submitting a form does not necessarily guarantee an appointment or establish a contract for services.

After receiving your request, we may contact you to:

  • Confirm the requested service
  • Verify property information
  • Discuss service requirements
  • Provide an estimate or quote
  • Confirm availability
  • Schedule an appointment
  • Explain applicable service terms

An appointment is considered confirmed only when Chimney Clean Co. confirms the appointment through an appropriate communication method.

We reserve the right to decline or reschedule a service request when reasonably necessary due to availability, safety concerns, service-area limitations, weather, property conditions, or other legitimate business reasons.

5. Estimates and Pricing

Any prices, estimates, service descriptions, promotions, or pricing information displayed on our website are provided for general informational purposes unless expressly stated otherwise.

The final price for a particular service may depend on factors including:

  • Property conditions
  • Accessibility
  • Scope of work
  • Labor requirements
  • Materials required
  • Additional repairs or services
  • Conditions discovered during inspection or service
  • Customer-requested changes
  • Applicable taxes, fees, or other charges

A website price, promotional price, or preliminary estimate does not necessarily constitute the final contract price.

The price, scope of work, payment terms, and other applicable terms for a project will be stated in the applicable written estimate, service agreement, or contract.

6. Home Improvement and Repair Contracts

Certain chimney, fireplace, masonry, installation, repair, or other services may constitute home improvement work under California law.

Where applicable, Chimney Clean Co. will provide the written contract and disclosures required by California law.

California Contractors State License Board guidance states that written contracts are required for applicable home improvement projects over $500 and that contracts must contain specific information regarding the work, payment schedule, completion date, consumer rights, and other required disclosures.

The applicable written contract between Chimney Clean Co. and the customer will control the specific scope, price, schedule, payment terms, warranties, and other project-specific terms.

These website Terms & Conditions do not eliminate or replace any rights or disclosures required under California law.

7. Changes to Services or Scope of Work

The scope of a project may sometimes need to change because of conditions discovered during an inspection or while work is being performed.

Examples may include:

  • Hidden damage
  • Structural or masonry conditions
  • Accessibility issues
  • Safety concerns
  • Additional repairs
  • Material availability
  • Conditions that could not reasonably be identified before work began

Where a written change order or other written authorization is required by law or the applicable contract, changes will be documented accordingly.

California Contractors State License Board guidance states that changes to applicable home improvement contracts should be made in writing and become part of the contract.

8. Customer Responsibilities

Customers are responsible for providing accurate information necessary for us to evaluate and perform requested services.

Customers should:

  • Provide accurate contact information
  • Provide accurate property and service information
  • Provide reasonable access to the areas requiring service
  • Inform us of known property conditions that may affect the work
  • Inform us of known safety concerns
  • Secure pets and animals as reasonably necessary
  • Remove personal belongings from work areas when requested
  • Follow reasonable instructions provided before or during service

Failure to provide reasonable access or accurate information may affect scheduling, pricing, or our ability to perform the requested service.

9. Property Access and Safety

Chimney, fireplace, air duct, dryer duct, masonry, and related services may require access to portions of a residential or commercial property.

We may postpone, stop, or decline work if we reasonably determine that conditions present an unsafe situation for our employees, contractors, customers, or others.

Examples may include:

  • Unsafe roof access
  • Structural instability
  • Hazardous materials
  • Fire hazards
  • Unsafe electrical conditions
  • Severe weather
  • Restricted or inaccessible work areas
  • Other conditions that present an unreasonable safety risk

Where appropriate, we may recommend that the customer obtain additional evaluation or assistance from a qualified professional.

10. Chimney Inspections and Cleaning

A chimney inspection or cleaning is intended to evaluate and service accessible areas of the chimney or fireplace system within the scope of the service purchased.

Certain conditions may not be visible or accessible during a routine inspection or cleaning.

Examples may include:

  • Hidden structural damage
  • Concealed deterioration
  • Conditions inside inaccessible areas
  • Damage behind walls or other finished surfaces
  • Defects that become apparent only after components are removed
  • Conditions outside the scope of the requested service

Our observations and recommendations will be based on conditions reasonably observable during the service.

A chimney inspection or cleaning does not guarantee that every existing or future defect, hazard, or condition will be identified.

11. Service Limitations

Our ability to perform a particular service may depend on the condition, construction, accessibility, age, configuration, and safety of the property or equipment.

If we determine that a requested service cannot be safely or properly performed under the circumstances, we may decline or stop the service and explain the reason to the customer.

Additional services may require a separate estimate, authorization, or written agreement.

12. Appointment Scheduling and Cancellations

Appointments are subject to availability.

If you need to cancel or reschedule an appointment, please contact Chimney Clean Co. as soon as reasonably possible.

Any cancellation fees, rescheduling policies, deposits, or other appointment-specific terms will be governed by the applicable service agreement or written terms provided to the customer.

Where California law provides a cancellation or rescission right, that right will apply as required by law.

For applicable home improvement contracts, California law provides specific cancellation rights in certain circumstances. The Contractors State License Board currently explains that consumers may have a three-day cancellation right for qualifying transactions, with additional rules and exceptions, including certain service-and-repair contracts.

Customers age 65 or older may have additional cancellation rights under California law for certain transactions.

13. Payments

Payment terms will be provided in the applicable estimate, invoice, service agreement, or written contract.

For applicable California home improvement projects, payment schedules and down payments are subject to California law.

California Contractors State License Board guidance currently states that a down payment generally cannot exceed $1,000 or 10% of the contract price, whichever is less, subject to applicable legal exceptions.

Nothing in these website Terms & Conditions is intended to modify or waive payment protections provided by applicable California law.

14. Warranties

Any warranty offered by Chimney Clean Co. for labor, materials, products, or specific services will be described in the applicable written estimate, contract, invoice, warranty document, or other written agreement.

Manufacturer warranties may be subject to the manufacturer’s own terms and conditions.

Unless expressly provided in writing, information on this website does not create a warranty or guarantee regarding a particular result.

15. Service Results and Existing Conditions

Chimney, fireplace, air duct, dryer duct, masonry, and related systems may contain pre-existing conditions that are not caused by Chimney Clean Co.

These may include:

  • Existing deterioration
  • Age-related wear
  • Previous repairs
  • Improper installation
  • Structural defects
  • Water intrusion
  • Blockages
  • Animal or pest-related conditions
  • Code-related issues
  • Hidden or inaccessible conditions

Where appropriate, we may notify customers of conditions observed during service and recommend additional evaluation or repairs.

Recommendations are based on observable conditions and should not be interpreted as a guarantee regarding concealed conditions.

16. Website Content and Intellectual Property

Unless otherwise stated, the content on this website is owned by or licensed to Chimney Clean Company.

This may include:

  • Text
  • Logos
  • Graphics
  • Photographs
  • Videos
  • Page layouts
  • Service descriptions
  • Branding
  • Other website materials

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit website content without prior written permission from Chimney Clean Co., except where permitted by applicable law.

17. Customer-Submitted Content

If you voluntarily submit photographs, reviews, comments, testimonials, or other content to Chimney Clean Co., you represent that you have the right to provide that content.

You should not submit confidential information, sensitive personal information, or information belonging to another person without appropriate authorization.

If you submit a testimonial, photograph, review, or other content for potential publication or marketing use, any use of that content will be subject to applicable law and any permissions or agreements required.

18. Third-Party Websites and Services

Our website may contain links to third-party websites or services.

These websites may include social media platforms, technology providers, manufacturers, government agencies, or other third-party resources.

Third-party websites operate independently from Chimney Clean Co.

We do not control and are not responsible for the content, availability, security, privacy practices, or terms of third-party websites.

You should review the applicable terms and privacy policies of third-party websites before using them or providing personal information.

19. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, disclose, and protect personal information.

You can review our Privacy Policy here:

Privacy Policy: https://chimneycleanco.com/privacy-policy/

Our Privacy Policy is incorporated into these Terms & Conditions by reference to the extent applicable.

20. SMS / Text Messaging Terms

By providing your mobile phone number and opting in to receive text messages from Chimney Clean Company, you agree to receive text messages from Chimney Clean Company at the mobile number you provide. Messages may be sent using an automated system.

Text messages may include customer service communications, appointment reminders, appointment confirmations, service-related updates, follow-up communications, and other messages related to your interaction with Chimney Clean Company.

Consent is not a condition of purchasing any goods or services.

Message frequency varies. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. After you send STOP, you may receive a confirmation message and will no longer receive text messages from us unless you opt in again.

For assistance, reply HELP to any message or contact us at:

Chimney Clean Company
1538 San Joaquin Ave
San Jose, CA 95118
Phone: 408-265-1010
Email: chimneycleanco@gmail.com

Carriers are not liable for delayed or undelivered messages.

For information about how Chimney Clean Company collects, uses, and protects personal information, please review our Privacy Policy:
https://chimneycleanco.com/privacy-policy/

You may continue to use our services without consenting to receive marketing text messages.

21. Website Availability and Security

We make reasonable efforts to maintain the availability and security of our website.

However, we do not guarantee that the website will:

  • Always be available
  • Be uninterrupted
  • Be error-free
  • Be completely secure
  • Be free of viruses or other harmful components

The website may occasionally be unavailable because of maintenance, updates, technical problems, hosting issues, or circumstances beyond our reasonable control.

22. Disclaimer of Website Information

The information provided on this website is for general informational purposes.

Nothing on the website should be interpreted as:

  • A guarantee of a particular service result
  • A professional engineering opinion
  • A structural engineering report
  • A building inspection report
  • A legal opinion
  • A substitute for an applicable written service or construction contract

Project-specific recommendations and services will depend on the actual conditions observed at the property and the scope of the services requested.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Chimney Clean Co. will not be responsible for losses arising solely from your use of or reliance on general website information, website interruptions, technical errors, or third-party websites.

Nothing in these Terms & Conditions is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms & Conditions limits any consumer rights or remedies that cannot legally be waived.

For services performed at a property, the applicable written contract, estimate, warranty, and California law will govern the parties’ respective rights and obligations.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, damages, losses, liabilities, and reasonable expenses arising from your unlawful use of the website, violation of these Terms & Conditions, or submission of unauthorized or misleading information.

Nothing in this section is intended to impose liability beyond what is permitted under applicable law.

25. Governing Law

These Terms & Conditions are governed by the laws of the State of California, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute relating specifically to the use of this website will be handled in accordance with applicable California law.

Disputes relating to contracted services will be governed by the applicable written contract and applicable law.

26. Dispute Resolution

If you have a concern regarding our website or services, we encourage you to contact Chimney Clean Co. first so that we can attempt to resolve the matter.

For contracted services, any applicable dispute-resolution provisions contained in the customer’s written contract will apply.

Nothing in these Terms & Conditions limits a consumer’s right to contact or file a complaint with a government agency or regulatory authority where permitted by law.

California licensed contractors are regulated by the Contractors State License Board (CSLB). Consumers may obtain information about contractor licensing and consumer protections through CSLB.

27. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time.

Changes may be made to reflect:

  • Changes to our website
  • Changes to our services
  • Changes to our business practices
  • Changes to applicable laws or regulations
  • Changes to technology or website functionality

When we update these Terms & Conditions, we will revise the “Last Updated” date at the top of this page.

Your continued use of the website after an update means that you acknowledge the updated website Terms & Conditions.

Changes to an existing customer contract will not be made solely through an update to these website Terms & Conditions. Contract changes will be handled according to the applicable written contract and California law.

28. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

29. Entire Agreement

These website Terms & Conditions, together with our Privacy Policy and any applicable written service agreement, estimate, home improvement contract, service and repair contract, warranty, or other written agreement, describe the applicable terms governing your use of our website and services.

Where there is a conflict between these website Terms & Conditions and a separately signed customer contract, the applicable written customer contract will control with respect to the services covered by that contract.

30. Contact Us

If you have questions about these Terms & Conditions or our services, please contact us:

Chimney Clean Company
1538 San Joaquin Ave
San Jose, CA 95118

Phone: 408-265-1010
Email: chimneycleanco@gmail.com

Website: https://chimneycleanco.com/

Chimney Clean Company
Clean Chimneys. Safe Families.

Family Owned and Operated Since 1990
State Contractors License #678096