Privacy Policy
Effective Date: September 24, 2026
Last Updated: September 24, 2026
At Chimney Clean Company (“Chimney Clean Co.,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request a quote, schedule an appointment, subscribe to our communications, or otherwise interact with Chimney Clean Co.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. About Chimney Clean Company
Chimney Clean Company is a family-owned and operated home-service company serving San Jose and surrounding Bay Area communities.
Our services include chimney cleaning, chimney inspection, chimney repair, chimney cap installation, chimney waterproofing, chimney leak repair, masonry repair, fireplace-related services, residential air duct cleaning, dryer duct cleaning, and other related services.
Chimney Clean Company
1538 San Joaquin Ave
San Jose, CA 95118
Phone: 408-265-1010
Email: chimneycleanco@gmail.com
Website: https://chimneycleanco.com/
2. Information We Collect
The information we collect depends on how you interact with our website and services.
Information You Provide Directly
When you contact us, request a quote, schedule a service, or make an appointment through our website, we may collect:
- Name
- Phone number
- Email address
- Property or service address
- ZIP code
- Requested service
- Preferred appointment date and/or time
- Information you include in a message or service request
- Other information you voluntarily provide
Our online forms are designed to help us respond to inquiries, schedule appointments, provide estimates, and provide requested services.
Payment Information
Our website booking and inquiry forms do not collect credit-card, debit-card, or other payment-card information.
If payment is made through another method or third-party payment provider, that information may be subject to the privacy practices and terms of the applicable payment provider.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, tags, pixels, analytics tools, and similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website or webpage
- Website interactions
- Conversion events
- Approximate geographic information derived from technical information
- Other information about how you interact with our website
3. How We Collect Information
We may collect information from the following sources:
- Directly from you when you submit a website form
- When you request a quote
- When you schedule an appointment
- When you contact us by telephone
- When you contact us by email
- When you subscribe to our newsletter
- During the course of providing services
- Automatically through your use of our website
- Through third-party website technologies and service providers
- From publicly available sources where permitted by law
4. How We Use Your Information
We may use personal information for legitimate business purposes, including to:
- Respond to inquiries
- Respond to requests for quotes
- Schedule appointments
- Manage online bookings
- Provide requested services
- Communicate with customers about appointments and services
- Provide customer support
- Confirm service details
- Follow up regarding requested services
- Improve our website and services
- Understand website traffic and user behavior
- Measure website performance
- Measure advertising and conversion activity
- Detect and prevent fraud, abuse, or security issues
- Maintain business records
- Comply with legal obligations
- Protect our business, customers, employees, and property
- Send newsletters or marketing communications when you have requested or consented to receive them
- Carry out other purposes permitted by applicable law
We do not use personal information for purposes that are materially incompatible with the purposes described in this Privacy Policy without providing additional notice when required by law.
5. Online Booking and Service Request Forms
Our website uses Gravity Forms to collect information submitted through our contact, service-request, and online booking forms.
When you submit a form, we may collect information such as:
- Name
- Phone number
- Email address
- Property or service address
- ZIP code
- Requested service
- Preferred appointment date or time
- Additional information included in your request
We use this information to respond to your request, communicate with you, provide estimates, schedule appointments, and provide the services you request.
Our online forms do not collect credit-card or debit-card payment information.
6. Google Analytics 4
We use Google Analytics 4 (GA4) to help us understand how visitors use our website and to improve website performance and user experience.
Google Analytics may collect information such as:
- Device and browser information
- IP address or technical information derived from an IP address
- Pages visited
- Website interactions
- Traffic sources
- Approximate geographic information
- Visit duration
- Other website usage information
Google Analytics uses cookies and similar technologies in accordance with Google’s services and policies.
We use analytics information primarily in aggregated or analytical form to understand website traffic, performance, and user behavior.
For more information about Google’s privacy practices, please review Google’s applicable privacy documentation.
7. Google Tag Manager
We use Google Tag Manager to manage and deploy certain website tags and tracking technologies.
Google Tag Manager itself is primarily a tag-management system. Tags deployed through Google Tag Manager may collect information depending on their configuration.
These technologies may be used to support website analytics, conversion measurement, website functionality, and other legitimate business purposes.
8. Google Ads Conversion Tracking
We use Google Ads conversion tracking to understand whether visitors take certain actions after interacting with our advertising or website.
For example, conversion tracking may help us measure actions such as:
- Form submissions
- Service inquiries
- Appointment requests
- Other website conversions
Depending on the configuration of these technologies, cookies or similar technologies may be used to associate website interactions with conversion events.
We use this information to measure advertising effectiveness and improve our marketing efforts.
9. Meta Pixel
Our website currently has the Meta Pixel installed.
The Meta Pixel is a technology that can help measure website activity and interactions.
The configuration and use of the Meta Pixel may change over time. Depending on its configuration, it may collect information such as browser or device information, website interactions, pages visited, and other technical or event information.
At the time this Privacy Policy was last updated, we are not using the Meta Pixel for active advertising or remarketing campaigns.
If our use of the Meta Pixel changes materially, we may update this Privacy Policy and provide additional notices where required by applicable law.
10. Brevo and Email Communications
We use Brevo to manage newsletter and email marketing communications.
If you subscribe to our newsletter or otherwise provide your information for marketing communications, we may use your name and email address to send:
- Newsletters
- Service information
- Seasonal information
- Promotions
- Company updates
- Other marketing communications you have requested or permitted us to send
Brevo may process information associated with email delivery and engagement, such as whether an email was delivered, opened, or interacted with.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Unsubscribing from marketing communications does not prevent us from sending service-related communications that are necessary to respond to your request or manage an existing customer relationship.
11. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies.
These technologies may be used to:
- Operate and secure the website
- Remember certain preferences
- Understand website usage
- Measure website performance
- Measure advertising conversions
- Improve user experience
- Support marketing and communications
You may be able to control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality or performance of portions of our website.
Third-party services used on our website may also use their own cookies or similar technologies according to their respective policies.
12. How We Share Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business, provide requested services, or perform legitimate business functions.
These third parties may include:
- Website hosting providers
- Website technology providers
- Gravity Forms and related website service providers
- Google Analytics
- Google Ads
- Google Tag Manager
- Meta technologies
- Brevo
- Marketing and analytics providers
- Scheduling and appointment service providers
- Professional advisors
- Legal or regulatory authorities when required or permitted by law
- Other vendors and service providers acting on our behalf
We may also disclose information when necessary to:
- Comply with applicable laws or legal processes
- Respond to lawful requests from government authorities
- Protect our rights or property
- Investigate suspected fraud or security issues
- Protect the safety of customers, employees, or others
- Enforce our agreements
We seek to limit disclosures to information reasonably necessary for the applicable business or legal purpose.
13. Sale or Sharing of Personal Information
We do not sell personal information to third parties for money.
However, California privacy law defines certain forms of “sharing” broadly, including certain disclosures of personal information for cross-context behavioral advertising.
Because our website uses analytics and advertising-related technologies, including Google Ads conversion tracking and the Meta Pixel, our use of these technologies may change over time.
We will provide any notices and opt-out mechanisms required by applicable California law if our practices constitute a sale or sharing of personal information under that law.
California residents may also have the right to opt out of the sale or sharing of personal information where applicable.
14. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide requested services
- Maintain customer and business records
- Process and document transactions
- Respond to customer inquiries
- Resolve disputes
- Maintain appropriate business, tax, insurance, and legal records
- Comply with legal obligations
- Protect our legal rights
The length of time information is retained depends on the type of information and the reason it was collected.
When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our business practices.
15. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
You should therefore understand that no method of transmitting information over the Internet can be guaranteed to be completely secure.
16. California Privacy Rights
If you are a California resident, you may have certain privacy rights under the California Consumer Privacy Act (CCPA), as amended, depending on whether the law applies to our business and your particular circumstances.
These rights may include:
Right to Know
You may have the right to request information about the categories of personal information we collect, the purposes for which we use it, the sources from which it was collected, and the categories of third parties with whom it is disclosed.
Right to Delete
You may have the right to request deletion of personal information we have collected from you, subject to exceptions permitted by law.
Right to Correct
You may have the right to request correction of inaccurate personal information we maintain about you.
Right to Opt Out of Sale or Sharing
Where applicable, you may have the right to opt out of the sale or sharing of your personal information.
Right to Limit Use of Sensitive Personal Information
Where applicable, you may have the right to limit certain uses and disclosures of sensitive personal information.
Right to Non-Discrimination
You may have the right not to receive discriminatory treatment for exercising privacy rights provided by applicable California law.
California’s current privacy guidance recognizes these rights, subject to applicable requirements and exceptions.
17. How to Submit a Privacy Request
If you would like to exercise an applicable privacy right or ask a question about our privacy practices, you may contact us:
Chimney Clean Company
1538 San Joaquin Ave
San Jose, CA 95118
Phone: 408-265-1010
Email: chimneycleanco@gmail.com
Please provide sufficient information for us to understand your request.
Depending on the nature of your request, we may need to verify your identity before completing the request, as permitted or required by applicable law.
We will process verified privacy requests within the timeframes required by applicable law.
18. Authorized Agents
Where permitted by California law, you may designate an authorized agent to submit a privacy request on your behalf.
We may require appropriate documentation or verification as permitted by applicable law before processing a request submitted by an authorized agent.
19. Children’s Privacy
Our website and services are intended for adults and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 through our website.
If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to address the information.
20. Third-Party Websites
Our website may contain links to third-party websites, services, social media platforms, or other online resources.
These third-party websites operate independently from Chimney Clean Co. and may have their own privacy policies and terms.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
21. Business Transfers
If Chimney Clean Co. participates in a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.
22. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our business
- Our website
- Our services
- Our technology
- Our data practices
- Applicable laws or regulations
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage you to periodically review this Privacy Policy to remain informed about how we handle personal information.
23. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.
Chimney Clean Company
1538 San Joaquin Ave
San Jose, CA 95118
Phone: 408-265-1010
Email: chimneycleanco@gmail.com
Website: https://chimneycleanco.com/
Notice at Collection
The following notice is provided for visitors who submit personal information through our website forms.
Information We Collect: We may collect your name, phone number, email address, property or service address, ZIP code, requested service, preferred appointment date or time, and other information you voluntarily provide.
Purpose: We use this information to respond to your inquiry, provide estimates, schedule appointments, manage bookings, communicate about requested services, and provide our services.
Payment Information: Our website forms do not collect credit-card or debit-card payment information.
Third-Party Services: We may use service providers and technologies such as Gravity Forms, Google Analytics, Google Tag Manager, Google Ads conversion tracking, Meta technologies, and Brevo to operate our website, communicate with customers, analyze website activity, and measure conversions.
For more information about our privacy practices and applicable privacy rights, please review our Privacy Policy.